Negotiation & Persuasion

Reach agreement without losing yourself

Novice

Mastery0%

Novice

Concept 18 of 19

framework

Difficult conversations

Every hard talk has three conversations stacked inside it.

Definition

A structured way to handle high-stakes emotional conversations by separating the what-happened story, the feelings, and the identity stakes.

Step 1

In one or two sentences, what do you think this concept means? Wrong is fine; the small struggle is what makes the answer stick.